Zero tolerance for arrears
Daily payment tracking and proactive tenant management keep your income secure.
Your investment,
in trusted hands.
Property management on the Gold Coast, with one point of contact and a portfolio deliberately kept small.
Deliberately Small
Fewer properties.
Fewer properties.
More attention.
In a large agency a single property manager can carry a portfolio of well over two hundred properties. Yours becomes one of a queue, handled by whoever happens to be available that day, and you explain your situation again each time you call.
Winehouse keeps the portfolio small on purpose. You deal with the person who actually manages your property, and that does not change from one month to the next.
- One point of contact, from appraisal through to renewal
- The same person at every routine inspection
- Direct access to the principal, not a call centre
- A deliberate limit on properties under management
- Rent released to you as it is paid, through Ailo, not once a month
Why Choose Winehouse
Your goals, at the heart
Your goals, at the heart
of everything we do
Priority market insight
You stay informed with current rental trends, data and pricing strategy.
Thorough maintenance
Regular inspections and detailed, transparent reporting on your property.
A trusted local network
Access to reliable, vetted local trades for any maintenance need.
Always learning
Ongoing education keeps us ahead of market changes and legislation.
One clear mission
To help you reach your financial goals through seamless, expert management.
Compliance & Risk
The rules change.
The rules change.
Getting them wrong is expensive.
Queensland’s rental legislation has changed substantially in recent years and it continues to. Most of these obligations rest with the owner, not the tenant, and a single missed step can cost you a tribunal outcome, a bond claim, an insurance refusal, or a rent increase you were entitled to. Keeping up with it is our job, not yours.
Before a tenancy starts
- Minimum housing standards, which have applied to all Queensland tenancies since 1 September 2024, assessed and documented
- Interconnected photoelectric smoke alarms to the current Australian Standard, tested and cleaned within 30 days before the tenancy starts or renews
- Pool or spa registered and a current pool safety certificate held before any lease is signed
- Safety switches confirmed on power circuits
- Blind and curtain cord anchors fitted
- Entry condition report completed on the prescribed form, with photographs and a 360° tour
- Bond lodged with the RTA within the required timeframe
Through the tenancy
- Pool safety certificates renewed before they expire
- Smoke alarms retested at every renewal and change of tenant
- Rent increases kept to the legal frequency and correctly noticed
- Entry notices, routine inspection intervals and repair timeframes observed to the day
- Emergency repairs distinguished from routine and actioned accordingly
- Prescribed grounds and correct notice periods applied when a tenancy ends
- Landlord insurance and body corporate obligations tracked
- Representation at QCAT if a matter escalates
Legislation is summarised here as a guide. The Residential Tenancies Authority publishes the authoritative detail, and we confirm every requirement against it before your property goes to market.
Managed Through Ailo
Your rent, the day
Your rent, the day
it is paid. Not the
end of the month.
Most agencies hold your rent in a trust account and disburse once or twice a month. Every property we manage runs on Ailo, which changes that. You see the moment rent is paid, before the banks have even cleared it, and you can move the available funds to your own account within minutes rather than waiting for a month-end run.
For an owner with a mortgage, that is weeks of interest a year that stays with you instead of sitting in someone else’s trust account.
Get paid faster
- See rent the moment it is paid, before it clears the banks
- Transfer available funds to your bank in minutes, using the New Payments Platform, instead of the usual one to two business days
- Direct access to your funds, 24 hours a day
- Pay down your loan sooner rather than waiting on a disbursement cycle
See everything, any time
- Real-time balances, statements and bills in one place
- Inspection reports, photographs and 360° tours held against the property
- Upcoming bills and expenses visible in advance, so there are no month-end surprises
- Income and expenses recorded as they happen, which makes tax time considerably easier
Set it up your way
- Choose when and where your funds are deposited
- Choose which bills are paid from rent and which you handle
- Decide how involved you want to be, from full oversight to being called only when it matters
- Message your property manager directly in the app, or phone as you always could
Ailo is included in management. There is nothing extra to pay for it, and you receive your invitation to set up the app as soon as the property is onboarded. Statutory trust account obligations still apply in full, and the account is audited annually.
The Winehouse Process
Eight steps, from
Eight steps, from
appraisal to settled bond
Whether you own one rental property or a growing portfolio, this is how the property is handled from the day we are appointed. Nothing here is optional or upsold.
Setting the rent and marketing the property
We work in the Gold Coast rental market every day, so the rent is set against what comparable properties are actually letting for, not what sounds good. Professional photography is used on every property, because presentation is what fills a vacancy quickly and attracts better applicants.
Where your property is advertised
- realestate.com.au
- Domain
- winehouserealestate.com
- Office window display
- For Rent signboard, where appropriate
- Direct to our registered tenant database
Three things decide how fast it lets
Price, presentation and marketing. Get all three right and the property lets in the shortest time to the best applicants. Get one wrong and you pay for it in vacancy.
Choosing the right tenant
The single most important decision in the whole tenancy. Viewings are conducted in person, including evenings and weekends, so applicants are met rather than screened by email. You receive feedback after every viewing, because a vacant property is a stressful thing to be kept in the dark about.
Every applicant is checked for
- Identity and right to rent
- Previous landlord and agent references
- Employment and income verification
- Rental ledger and payment history
- National tenancy database records
- Prior tribunal orders
You make the final call
We present the applications with our recommendation and the evidence behind it, answer your questions, and you decide. We will never place a tenant you have not approved.
The tenancy agreement
We discuss the tenancy type and term with you before anything is signed. A fixed term gives you income certainty; a periodic agreement gives you flexibility if a sale or an owner move-in is possible. Agreements are prepared on the current prescribed forms and kept up to date with Queensland legislation, which protects you if a matter is ever disputed.
Inspections
Entry inspection
A detailed entry condition report before the tenant moves in, covering every room inside and out, with written notes, hundreds of photographs and a 360° virtual tour.
Routine inspections
Carried out in line with your insurance policy, and in most cases every three months. Each report reaches you through Ailo with photographs, plus comment on current market rent, compliance and any maintenance needing attention.
Exit inspection
When the tenant vacates, the property is inspected against the entry report as the baseline, so any claim on the bond is supported by evidence rather than memory.
Bond and rent
Bond
The maximum bond permitted is collected and lodged with the Residential Tenancies Authority within the required timeframe. The RTA holds it, not us.
Rent
Zero tolerance on arrears. Payments are reconciled daily through Ailo, and a missed payment is followed up the day it happens, not at the end of the week. You can see the position yourself at any time in the app. Formal notices are issued on time and escalated to QCAT if they go unresolved.
Repairs, maintenance and prevention
We use independent, insured local trades, most of whom we have worked with for years. Your property manager discusses any maintenance issue with you as it arises and recommends the course of action. Quotes and approvals run through Ailo, so there is a written record of what you agreed to and what it cost. No work is carried out without your consent, unless it is a genuine emergency and we have been unable to reach you.
Tenants and owners can reach an emergency contact 24 hours a day, seven days a week, so an urgent problem is reported and actioned rather than left until Monday.
Ending the tenancy
The moment notice to vacate is received, the property is advertised and viewings are arranged, so the changeover happens with as little downtime as possible. Once the tenant has gone, the exit inspection is completed, keys and remotes are collected and the bond is settled. You are kept informed at each stage rather than told afterwards.
Financial management
Your rent passes through a statutory trust account that is audited annually, as Queensland law requires of every licensed agency. Itemised statements are available in Ailo whenever you want them, showing exactly what came in, what went out and what was paid to you, rather than arriving once a month. We tell you about changes to legislation or costs that will affect you financially before they land.
Winehouse Real Estate holds Licence No. 4956473.
Our Guarantee
Three months,
Three months,
risk free.
Changing property managers feels like a risk, so we will carry it instead of you. Appoint Winehouse, and if you are not satisfied with how your property is being managed in the first three months, you can leave.
No exit feeNothing to pay to end the agreement inside the three months.
No notice periodTell us, and we act on it. You are not held to a wind-down.
No argumentWe hand the file, keys and records to whoever you choose, in good order.
Changing Agencies
Switching is easier
Switching is easier
than you think
Most owners stay with a manager they are unhappy with because they assume changing is a hassle. It is usually one signature, and we do the rest.
01
We read your current agreement
Before you commit to anything, we check the notice period and any exit costs in your existing management agreement, and tell you plainly what leaving involves.
02
We prepare and send the notice
You sign one authority. We write to your current agency, give the required notice and manage the correspondence from there.
03
We collect the file
Keys, remotes, the tenancy agreement, bond details, entry condition report, inspection history, compliance certificates and the ledger, requested and followed up until they arrive.
04
Your tenant is introduced in writing
The tenant is told who to contact and how to pay, with nothing for them to organise. Rent collection continues without a gap.
Free Tool
What is your property
What is your property
really returning?
Work out the gross and net rental yield on an investment property, see the annual and monthly income, and check the cash flow once loan repayments are taken into account. Results appear as you type. No sign-up, nothing stored.
Open the Yield Calculator
Investor Resources
Everything we know,
Everything we know,
free to read
No forms and no email capture. Open any of these and read them.
Landlord Guide
The full account of how your investment is managed: preparing the property, starting and ending a tenancy, obligations on both sides, compliance checks, 360° inspections and the questions owners ask most.
Read the guideYield Calculator
Gross and net rental yield, annual and monthly income, and your cash flow once loan repayments and expenses are counted. Results appear as you type, and nothing is stored.
Open the calculatorTenant Guide
What we give every tenant at the start of a tenancy. Worth reading as an owner, because it sets out exactly what is expected of the person living in your property.
Read the guide
Let’s Make Your Money Work Harder
Request a rental appraisal
You will receive an appraisal of what your property should be achieving, a management proposal, and our fees in writing. No obligation.
Request an Appraisal